SHIPPING & RETURNS

SHIPPING INFORMATION

Postage Options
All orders $100 and over automatically qualify for free tracked shipping via Australia Post within Australia.

For all orders under $100, tracked shipping via Australia Post is a flat rate of $10 within Australia.
All orders are packed and sent on the same day of purchase with the exception of weekends.

TKG & CO. is unable to ship to international destinations at this time.


Store Pick-Up

Store pick-up is also available for those who wish to come to our Heidelberg store.

Customers with orders ready for pick-up will be notified via text or email so please have your order number ready when picking up.

Store pick-up is available at 123 Burgundy Street, Heidelberg VIC 3084 
between Monday - Friday: 10am - 5pm & Saturday: 10am - 4pm.

 

RETURNS POLICY

 

Exchanges, Credit Notes & Refunds
You can return your purchase within 30 days of the purchase date for an exchange or a credit note to use in-store or online. For a full refund, purchases must be returned within 14 days of the purchase date. All garments, whether for exchange or refund must be returned in their original condition with tags attached accompanied by a receipt. There are no returns for all earrings due to health and safety regulations unless faulty. For all returns, please contact us directly either by the 'Contact Us' page or by visiting us in-store if you live locally.

Faulty Garments
At TKG & CO. we take the utmost care to ensure that all our garments are of the highest quality, however, in the rare event of a faulty garment, please contact us directly either by the 'Contact Us' page or by visiting us in-store if you live locally and we will organise an exchange, credit note or refund including postage costs.

 

123 Burgundy Street 

Heidelberg, VIC 3084 
(03) 9455 0860