Frequently asked questions

Do you have a physical store or is it just an online shop?

In addtion to our online store, we also have a physical store! We are located at 123 Burgundy Street, Heidelberg. Store opening hours are available on our 'Contact Us' page.

Can I pick my online order up from the store instead of getting it sent?

You sure can! You can opt for 'store pick up' at checkout and will receive a notification when it's ready to be collected at our Heidelberg store.

What happens if I've chosen delivery at check out but have changed my mind and want to pick it up instead?

Please shoot us an email as soon as possible after ordering and we'll be happy to assist you.

I've received my garment and it doesn't fit. How can I return it?

No worries, please use our contact form on the 'Contact Us' page to process your return.